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The main pillars of the quality policy of Astone Immobilier are the following:

  • The collaborators are committed to be reactive and to call you back as soon as possible regardless of the day of the week.
  • We make every effort to ensure our emails are responded within a maximum of 24 hours.
  • Properties are published on line within a maximum of 24 hours after the actual signature of the mandate.
  • All properties are dealt with by Astone Immobilier on an equal basis regardless of their values and of our potential commission.
  • The utmost confidentiality is attached to the relationship with our clients and only the distributable information will be.
  • The visit reports are transmitted to the landlords as soon as a return is made by a potential buyer.
  • It is always possible to talk to an english speaking person. If the person who answers does not speak english another that does will call you back.
  • Real estate valuations are conducted with the utmost of seriousness and a maximum of 5 working days may be required to send you the results.
  • Only persons who agree unreservedly to this quality policy can be a representative for Astone Immobilier.
  • Astone Immobilier is committed to achieving the objectives of sustainable development as much as possible. We will endeavor to digital communication when possible.
  • Astone Real attaches great importance to compliance with the commitments of this quality policy and the negative remarks but also the positive should be reported to qualite@astoneimmo.com.